1. Introduction
FrontCare.ai ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist, CRM automation, call handling, SMS follow-up, and lead management services (collectively, the "Services"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Services.
2. Information We Collect
We collect information in the following ways:
- Account Information: Name, business name, email address, phone number, and billing details provided during registration.
- Call Data: Inbound and outbound call recordings, transcriptions, caller ID, call duration, and timestamps processed through our AI receptionist system.
- Lead & CRM Data: Contact information, job details, appointment records, and communication history associated with your leads and customers.
- SMS Data: Message content, delivery status, and opt-in/opt-out records for SMS communications conducted via our platform.
- Usage Data: Log files, IP addresses, browser type, pages visited, features used, and time spent on the platform.
- Device Information: Device type, operating system, and unique device identifiers.
3. SMS Communication Consent
FrontCare.ai sends SMS messages to leads and customers on behalf of our clients (service businesses) through our automated follow-up system. By using our Services or by opting in through a web form or verbal agreement:
- Recipients consent to receive automated SMS messages related to appointment confirmations, missed-call follow-ups, review requests, and service updates.
- Message frequency varies based on business activity. Message and data rates may apply.
- Recipients may opt out at any time by replying STOP to any message. After opting out, no further messages will be sent.
- For help, reply HELP or contact us at adrian@frontcare.ai.
- We do not sell or share SMS opt-in data or consent records with third parties for marketing purposes.
4. AI Call Recording and Transcription
Our AI receptionist system records and transcribes phone calls for the purpose of lead capture, appointment scheduling, and service quality. By using our Services:
- You acknowledge and agree that calls handled by our AI system may be recorded.
- It is your responsibility as a client to notify your callers of call recording as required by applicable state and federal laws (e.g., two-party consent states).
- Recordings and transcriptions are stored securely and used only to provide, improve, and support our Services.
- Recordings are retained for a period consistent with your subscription plan and may be deleted upon account termination or upon request.
5. Third-Party Integrations
FrontCare.ai integrates with third-party platforms to deliver its Services. These may include:
- Twilio: Used for SMS delivery, voice call routing, and phone number management. Subject to Twilio's Privacy Policy.
- GoHighLevel: Used for CRM, pipeline management, and marketing automation. Subject to GoHighLevel's privacy terms.
- Stripe: Used for payment processing. We do not store credit card data. Subject to Stripe's Privacy Policy.
- Google (Analytics, Business): Used for analytics and local SEO optimization features.
We are not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies.
6. Cookies and Analytics
We use cookies and similar tracking technologies to:
- Maintain your session and remember preferences.
- Analyze traffic and usage patterns to improve our platform.
- Serve relevant content and measure marketing effectiveness.
You may disable cookies through your browser settings; however, some features of the Services may not function properly as a result.
7. How We Use Your Information
- To provide, operate, and maintain our Services.
- To process payments and manage your account.
- To send transactional and service-related communications.
- To respond to support requests and inquiries.
- To improve and develop new features based on usage patterns.
- To comply with legal obligations.
8. Data Protection
We implement industry-standard technical and organizational security measures to protect your data, including encryption in transit (TLS/SSL), access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
9. Data Retention
We retain your data for as long as your account is active or as needed to provide Services. Upon account termination, we may retain certain data for up to 90 days before deletion, unless a longer retention period is required by law or you request earlier deletion.
10. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise these rights, contact us at adrian@frontcare.ai.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date. Continued use of the Services after changes constitutes acceptance.
12. Contact Us
If you have questions about this Privacy Policy, please contact us: